Startup Operations & Support Associate

About us 🚀

We’re building a new way for businesses to create content using AI, unlocking a new wave of creativity and productivity for marketing teams. The Hypotenuse AI platform manages and creates everything from blog articles and product descriptions to social media posts and images within seconds using AI—all in a way that captures a brand’s unique voice. We're reshaping what takes weeks to do, and turning it into days.

We move fast. Backed by top global investors like Y Combinator, January Capital, and many others, we’ve got over 500,000 users globally, including some of the largest Fortune 500 brands. Our customers are at the heart of what we do and creating unparalleled experiences for them is crucial to us.

The role ✨

You’ll play a vital role in the growth of the company — owning and driving the first line of communication between us and our users. This is a multi-hat generalist role that spans from driving user operations and customer support to assisting in hiring, sales, and company ops.

Here’s a breakdown of your core responsibilities:

  • Own customer interactions through customer support live chat, email, and contact forms, addressing support queries promptly, effectively and empathetically, consistently exceeding customer expectations
  • Build, optimize, and run processes for user and internal operations to support the company’s hyper-growth
  • Develop and execute operational playbooks and contribute to customer resources such as FAQs, help guides, and tutorials
  • Serve as the bridge between our customers and the engineering & business teams, effectively communicating customer issues and feedback to drive product improvements
  • Stay up-to-date with product updates to provide accurate information to users
  • Support company operations, including helping with HR, company admin, and user management
  • You’ll learn a lot about AI, operations, customer success, and product in an early-stage start-up, but it will be demanding and comes with a whole lot of hard work.

This role will be based in Singapore.

Sounds like you? 🙌

We want people who aren’t just looking for another job, but are excited about start-ups. Joining a fast-growing start-up isn't like taking a 9-5 role in a big company—the impact, learnings, and growth here are magnitudes higher, but so is the pace. We want people who are:

  • Curious, ambitious, and extremely driven. Direct experience in these functions is not required (although it helps)
  • Experience working in early-stage start-ups (experience with SaaS is a bonus)
  • Strong communication skills — both verbal and written; able to write clearly and have user empathy
  • Logical and analytical problem-solver; able to systematically guide users towards solutions & desired outcomes
  • Highly organized, accountable, and detail-oriented
  • Customer-obsessed, with a genuine heart to delight and help users solve problems