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Customer Support and Operations (Remote)

About us 🚀

Hypotenuse AI is the one-stop platform for managing and automatically creating content writing for companies using AI. It creates unique copywriting and visual content within seconds, including blog articles, advertising captions and pictures or artwork. We're reshaping what takes weeks to do, and turning it into days. Our mission is to power the world's creation of content—making it easy, relevant and personal.

With an experienced team from FAANG/AI research and top startups, and backing by top investors such as Y Combinator, we have global ambitions and are expanding our team in Singapore. If you're looking for a fast-paced start-up with limitless impact, come join us!

The role ✨

This role is an essential part of the company given our customer-obsessed nature, and it will span across both customer support and assisting with other operational functions in the company.

Your responsibilities include:

  • Support operational processes in the company, including hiring, company operations and user operations.
  • You’ll be the first point of contact in helping to address customer queries promptly, effectively and in a manner that upholds our customer-centric values.
  • Includes handling live chat conversations, email support and helping users to debug our platform with us

Requirements 🙌

We're looking for individuals who can learn quickly, adapt and thrive in such a fast-paced environment.

  • Excellent working proficiency in written English (ideally native English communicator)
  • Fast learner that's motivated and committed: always ready for new challenges and responsibilities
  • Able to craft friendly and professional responses to users
  • Customer-obsessed, with a genuine heart to help users solve problems
  • Organized, and able to learn quickly on performing operational tasks
  • (ideally) experience with VA tasks

Apply Here